fiXt terms of use

Last updated January 2023

Please read this whole page carefully before you start to use our Website and before booking or purchasing any third party goods or services through our Website and Brand. We recommend that you print a copy of these for future reference.

By using our Website, you confirm that you accept these Terms of Use and that you agree to comply with them regardless of whether you choose to be listed on our directory, subscribe or join our mailing list. If you do not agree to these Terms of Use, please close this browser and refrain from using this website.

These are the Terms of Use for www.fixthairandbeauty.com (Terms) and all affiliated websites owned and operated by www.fixthairandbeauty.com (we, us and our), including all subdomains, subdirectories, mobile sites, and mobile applications (collectively, the Site).

Please note: these Website Terms of Use only cover your use of our Website, they DO NOT apply to the third party goods and services which are available for booking and purchasing on our Website.

Within these Website Terms of Use, the phrase “Terms and Policies” refers to any or all of the following policies: our Privacy and Cookie Policy, our User Generated Content Policy, these Website Terms and Conditions, our Subscription Terms and Conditions and our Buyer Policy.

Use of the Website

1.1 These Website Terms of Use set out how you may use our Website. By accessing the Website, you agree to these Website Terms of Use. These Website Terms of Use apply to whatever method you have used to access the Website, including but not limited to the internet, digital television services and mobile phone.

If you do not agree to these Website Terms of Use, you should not use the Website. You should read all of the Website Terms of Use prior to using the Website.

Accessing our Website

2.1 Access to our Website is permitted on a temporary basis. We reserve the right to withdraw or amend our Website (and any products or services offered on them) without notice. We will not be liable if for any reason our Website or any part of it is unavailable at any time or for any period.

2.2 We update our Website from time to time and so may change the content at any time without notice to you. We reserve the right to withdraw, vary or suspend the Website (or any part of them) at any time without notice.

2.3 Materials and information posted on our Website are not intended as advice and should not be relied upon as such. We therefore disclaim all liability and responsibility arising from any reliance placed on such information to the fullest extent permissible by all applicable laws.

2.4 You are responsible for making all arrangements necessary to access and view this Website and should ensure you have up to date anti-virus software on any device from which you access our Website.

2.5 You are responsible for ensuring that all persons accessing our Website through your internet connection are aware of these Website Terms of Use.

2.6 We specifically reserve the right to withdraw access to our Website and/or cancel any order in the event that you fail any credit or fraud prevention check or where we reasonably suspect fraud or money laundering by you or someone using your account.

Password and Account Security

3.1 You do not need an account to access the Site, but you may need an account to use certain functionality on our Site.
3.2 Each individual may only have one account on our Site (whether this is your own account, or part of a shared account type, like a family account).

3.3 Your account is non-transferable and may not be sold, accessed by, combined or otherwise shared with anyone else.

3,4 We may immediately terminate your account if we determine that you have breached any part of these Terms, including:

(a) allowing any third party to access or use your account;

(b) committing fraud or falsifying information in connection with your use of our Site or in connection with your account on our Site;

3.5 If we or you terminate your account, then we may, without limitation:

(a) cancel any pending, current or future promotional account credits and any unredeemed vouchers in your account.

(d) disallow or prevent you from joining under a new account unless we formally invite you to do so.

3.6 We reserve the right to hold you liable for any and all damages caused by your conduct, to pursue legal action through relevant local and national law enforcement authorities and to notify your internet service provider of any fraudulent activity we associate with you or your use of our Site.

Misuse of our Website

4.1 You must not misuse our Website by:

(a) knowingly introducing viruses, trojans, worms, logic bombs, time bombs, keystroke loggers, spyware, adware or other material, programme or code which adversely affects the operation of any computer software or hardware (or is designed to do so); and/or

(b) gaining or attempting to gain unauthorised access to the server on which our Website is stored or any server, computer or database connected to our Website; and/or

4.1 Breach of this clause might constitute a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Website will cease immediately.

User content

5.1 If you are aged 18 years old or over, you may subscribe and become a registered "User" of the Website www.fixthairandbeauty.com. You will be known as a "Glowgetter" and be added to our mailing list until you request to be removed.

5.2 As a User you may have access to additional products or services and/or functionality, for example, the ability to create an account, save contact information, post user generated content (UGC) onto the Website, and receive information about promotions and special offers which are restricted to Users, if any.

5.3 Any personal information that you provide to us in the course of becoming a User or after registration will be held and used in accordance with any consent obtained from you and the terms of our Privacy and Cookies Policy.

5.4 We also have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of any of our Terms and Policies. If you know or suspect that anyone other than you knows your username or password, you must promptly notify us.

5.5 You may not submit to www.fiXthairandbeauty.com or to our Site any material protected by copyright, trademark or other proprietary right without the express permission of the owner of that right, and you will be solely responsible for any loss or damages resulting from any infringement.

Posting UGC

6.1 If and where the functionality of the Website allows, Users or other visitors to the Website that log into a social media account via any widget or interface available on or off the Website may post UGC to the Website.

6.2 Any UGC posted will be attributed to the username you provide or the username of the social media account you log in with but we will not publish your email address on the Website.

6.3 We reserve the right to refuse to publish any UGC (or remove without notice any previously published UGC) if it does not adhere to our User Generated Content Policy. We shall not be liable for any loss or damages whatsoever arising from such decision to refuse to publish (or to remove previously published) UGC.

6.4 We also reserve the right to close the User accounts and/or ban particular users from being able to post UGC to the Website if they persistently and/or seriously breach the terms of the User Generated Content Policy.

6.5 Views and opinions expressed in UGC submitted by Users or other members of the public are those of the individual submitting the UGC, not those of GNC and we accept no responsibility for the content of such UGC.

6.6 However, if you find any UGC on the Website to be in any way offensive, obscene, defamatory, racist, harmful, inaccurate, unlawful, illegal or deceptive in any way, please notify us by emailing us with the subject heading “Objectionable Content”. On receipt of your complaint we may remove or block access to the UGC complained of.

Intellectual property

7.1 You may access, view and print out one copy of this Website and all information, images, and other content (except for UGC) displayed on the Website (“Materials”) strictly in accordance with these Website Terms of Use.

7.2 You may only view, print out, use, quote from and cite the Website and the Materials for your own personal, non-commercial use and on the condition that you give appropriate acknowledgement to fiXt.

7.3 Nothing in the above licence impairs or restricts any author’s moral rights in respect of the Materials.

7.4 We expressly reserve all intellectual property rights in and to the Website and the Materials and your use of the Website and the Materials is subject to the following restrictions. You must not:

(a) remove any copyright or other proprietary notices contained in the Materials; and/or

(b) use any Materials from the Website in any manner that may infringe any copyright, intellectual property right or proprietary right of us or any third parties; and/or

(c) use, or cause others to use, any automated system or software to extract content or data from this Website (“screen scraping”), except in cases where you or any applicable third party has entered into a written licence agreement directly with us that expressly permits such activity; and/or

(d) reproduce, modify, display, perform, publish, distribute, disseminate, broadcast, frame (or use any other browser or border environment), communicate to the public or circulate to any third party or exploit this Website and/or the Materials for any commercial purpose, without our prior written consent by way of a licence agreement.

Trade marks

8.1 We expressly reserve all rights in and to the https://www.fixthairandbeauty.com domain name and all related domains and sub-domains, our logo device, service marks, trading names and/or trade marks. Other trade marks, products and company names mentioned on the Website or may be trademarks of their respective owners or licensors and the rights in such marks are reserved to their respective owners or licensors.

Linking to our Website

9.1 You may link to any page of the Website, for non-commercial purposes provided that you do so in a way that is fair and legal and which does not damage our reputation or take unfair advantage of it. For the avoidance of doubt, the linking site must not contain any adult or illegal material or any material that is offensive, harassing or otherwise objectionable.

9.2 You must not link to our Website in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not remove or obscure by framing or otherwise, advertisements, any copyright notice, or other information published on the Website.

9.3 Our Website must not be framed or be subjected to any other browser or border environment on any other site.

9.4 We reserve the right to withdraw linking permission at any time and without notice.

Privacy, your personal data and cookies

10.1 The privacy of your personal data is important to us.

10.2 Our Privacy policy applies to you if you browse and visit our website, book an appointment with our Partners through us and/or are a Partner Business/Brand of fiXt.

10.3 We will only use the information we collect about you if there is a reason for doing so, and if that reason is permitted under data protection law.

10.4 We will automatically collect information from you each time you use our Sites. This includes technical information, information about your visit and (if you opt-in) location data.

10.5 We use this automatically collected information to:

(a) understand how individuals use our Site, and how we can improve it;

(b) ensure content from our site is presented in the most effective manner for you and for your devices; and

(c) provide you with the information, products and services that you request from us or we think you may be interested in.

10.6 If you contact or engage with us, we will collect your contact information, and the other communications information you provide.

10.7 Contact information includes email address and can include anything else you provide, like first name and last name, contact number, and social media handle.

10.8 When you Subscribe to www.fixthairandbeauty.com and become a "Glowgetter", this would involve us:

(a) sending you offers, updates, promotions, newsletter(s), insights and other marketing material.

(b) sending you a personalised marketing email, including offers, features, services, products and Partners we think you may be interested in.

10.9 If you work for a Company/Brand we are interested in partnering with, we may contact you about our Services and opportunities with fiXt.

10.10 You can opt-out of being a "Glowgetter" at any time by selecting the “unsubscribe” link at the end of all our promotional updates or by sending us an email.

10.11 We will only share your information with our Partners if you have asked us to.

10.12 We generally don't share personal data between group companies and we may transfer your personal information outside the UK/EEA in order to store it, provide our services to you and where we are legally required to do so.

10.13 All information you provide to us is securely stored. Our website uses secure end-to-end encryption to protect your information. All connections into our platform are secured using industry standard security and encryption.

10.14 Unfortunately, the transmission of information via the internet is not completely secure. We do our best to protect your personal information, but we cannot guarantee the security of your data transmitted to us – even if there is a special notice that a particular transmission (for example, credit card information) is encrypted. Any transmission is at your own risk. Once we have received your information, we use strict procedures and security features to try to prevent unauthorised access.

10.15 Payments made for our Services are generally made through our payment gateway provider, PayPal. You will be providing credit or debit card information directly to PayPal, which operates a secure server to process payment details, encrypting your credit/debit card information and authorising payment.

10.16 Information which you supply to PayPal is not within our control and is subject to PayPal's own privacy policy and terms.

10.17 We will generally process personal information:

(a) for as long as it is necessary for the purpose(s) for which it was originally collected (for example, holding it on behalf of a Partner, or for as long as you have an account with us), and

(b) for up to six years after that to identify any issues and resolve any legal proceedings.

10.18 We may retain your personal data for a longer period in the event of a complaint, if we reasonably believe there is a prospect of legal proceedings, or we are aware of pending or ongoing legal proceedings. In some circumstances, we may keep data longer if applicable law says we have to.

10.19 If you have opted to receive insights, newsletters, or other promotional material, but later decide to opt out from receiving these updates, or object to any other processing of your personal information, we may keep a record of your opt-out or objection so we can respect your preferences.

10.20 In certain circumstances, you have the following rights:

(a) to be provided with a copy of your personal information held by us;

(b) to request the correction or deletion of your personal information held by us;

(c) to request that we restrict the processing of your personal information (while we verify or investigate your concerns with this information, for example);

(d) to object to the further processing of your personal information, including the right to object to marketing;

(e) to request that your provided personal data be moved to a third party, and

(f) to withdraw consent.

10.21 If you wish to exercise any of these rights in relation to the personal information we hold about you, you can contact us by email. If you have any concerns, you have the right to lodge a complaint with a data protection supervisory authority.

10.22 The Information Commissioner's Office (ICO) is the supervisory authority in the UK and can provide further information about your rights, an organisation's obligation in relation to your personal information, as well as deal with any complaints that you may have. You can visit their website at www.ico.org.uk.

10.23 If you are outside the UK, you can find your local data protection authority here.

10.24 Our Website www.fixthairandbeauty.com use cookies and/or other similar technologies such as device-IDs, in-App codes, pixel tags and web beacons to collect and store certain information. These typically involve pieces of information or code that a website transfers to or accesses from your computer hard drive or mobile device to store and sometimes track information about you.

10.25 Cookies and similar technologies enable you to be remembered when using that computer or device to interact with websites and online services and can be used to manage a range of features and content as well as storing searches and presenting personalised content.

10.26 Our Sites use cookies and similar technologies either alone or in combination with each other to create a unique device ID, and to distinguish you from other users of our Sites. This helps us to provide you with a good experience when you browse our Sites and also allows us to improve our Sites.

10.27 A number of cookies and similar technologies we use last only for the duration of your web or app session and expire when you close your browser or exit one of our Sites. Others are used to remember you when you return to one of our Sites and will last for longer.

Third party content and third party websites

11.1 Our Website may contain advertising submitted by third parties. Such third parties are solely responsible for the content of such advertising and for ensuring that it complies with all relevant legislation and regulations. We do not accept any responsibility for the content of any third party advertising.

11.2 Our Website and/or the Materials may contain links to third party websites (including those of our Partners). If you decide to visit any third party site, you do so at your own risk. We are not responsible or liable directly or indirectly for the content, accuracy or opinions expressed in such websites or the standard of goods or services available through or on such websites. Unless expressly stated otherwise, links do not imply that we are, or our Website is, affiliated to or associated with such sites.

11.3 Our communications with you may contain information sourced from third party websites. Material from a third party site will be marked as such and a link to the source website may be provided. We accept no responsibility or liability for any material supplied by or contained on any third party website which is linked from our communications with you, or any use of personal data by such a third party.

11.4 The inclusion of any link in our communications with you does not imply endorsement by us of the linked site. If you decide to access linked third party websites, you do so at your own risk.

11.5 Please remember that when you use a link to go from our Website to another website, our Terms and Polices (including our Privacy & Cookies Policy) will no longer be applicable. Your browsing and interaction on any other website, including websites which are linked to ours, is subject to that website’s own terms and policies. Please read those terms and policies before proceeding.

Our liability

12.1 To the fullest extent permissible by law, we exclude and disclaim all warranties, terms, conditions and representations that might otherwise be implied by law in relation to this Website. In particular, we do not represent or warrant that the Website will be error-free, free of viruses or other harmful components, or that defects will be corrected. You must take your own precautions in this respect. In any event, we will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Website.

12.2 We do not accept liability for any failure to maintain the Website and/or late or failed delivery of any Materials.

12.3 Please note that we only provide our Website for domestic and private use, and you agree not to use our Website for any commercial or business purposes unless we have approved you as a Partner.

12.4 We do not accept any liability for the following types of loss, even if the loss is foreseeable: loss of income or revenue, loss of business, loss of profits, loss of anticipated savings, loss of data or waste of management of office time.

12.5 The Materials may contain inaccuracies and typographical errors. We do not warrant the accuracy or completeness of the Materials.

12.6 We shall not be liable for any loss caused as a result of your actions or inactions based on the Materials available on this Website. However, nothing in these Website Terms of Use shall affect your statutory rights, and nothing in these Website Terms of Use shall exclude our liability for death or personal injury arising through negligence, for fraud or fraudulent misrepresentation and/or anything else that cannot be excluded or limited by us under English law.

Disclaimer

13.1 The information contained in the Directory is for general information purposes only. The information is UGC with some of the content provided by glowandchill.com and whilst we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the information, products, services or images contained on www.fixthairandbeauty.com. Your use of any or all information, products and/or services must be based on your own due diligence and you should consult an appropriate professional for specific advice tailored to your needs and situation. Any reliance you place on such information is strictly at your own risk.

13.2 Through this website you are able to link to other websites which are not under the control of www.glowandchill.com. We have no control over the nature, content and availability of those sites and will not be responsible for them. The inclusion of links does not necessarily imply a recommendation or endorse the views expressed within them.

13.3 In no event shall we be liable for direct, indirect, punitive, incidental, special, consequential or any damages whatsoever arising out of or in any way connected with the use of or performance of information, products, services or reliance on the contents of www.fixthairandbeauty.com.

Changes to our Website Terms of Use

15.1 We may change these Website Terms of Use from time to time, in which case an up to date version will be available via the Website. You should check these Website Terms of Use regularly to ensure that you are happy with any changes. You will be deemed to have accepted any changes to these Website Terms of Use after you have been notified of the changes on our Website and/ or if you continue to access or use the Website, where the updated Website Terms of Use will be available for you to view.

Legal compliance and applicable law

16.1 The English Courts will have non-exclusive jurisdiction over any claim arising from or related to a visit to this Website. English Law will apply to these Website Terms of Use.

17.1 If you have any concerns or queries about material which appears on our Website or if you have questions about your use of this Website or these Website Terms of Use, please contact us by email using the form.